Are We FABULOUS Survey

Customer Satisfaction Survey - 8 Questions

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2. Please rate our ability to promote FABULOUS services and products in a way that you know what we offer on a Scale of 1-10

Radio Advertising
Television Commercials
Brochures / Flyers
Special Events
Company Representative Visit
Call Center Wait Time
Website

3. Please rate the FABULOUS Travel Consultant that assisted you on a scale of 1-10

Friendly and Enthusiastic greeting
Professional, polite and patient
Provided their name and asked for yours
Listened and understood what you needed
Was able to reccomend and point out important details about your trip
Did they meet your needs when reccomending a solution
If you did not book with us immediately did we follow up with you in a timely manner
Did they confirm the trip prior to departure
Would you request the same Travel Consultant in the future

4. Do you remember the name of the Travel Consultant that assisted you?

5. Please rate the driver(s) from your trip on a scale of 1-10

The Driver was Courteous, Professional & Polite
The Driver was well-groomed and wore a FABULOUS uniform
The Driver arrived at the pick-up location on time
The Driver arrived at the destination on time
The Driver was able to handle any unpredictable circumstances that arose
The Driver operated the Vehicle in a safe manner throughout the trip

6. Do you remember the name of the drivers that were part of your trip?

7. Please Rate your Satisfaction with the FABULOUS vehicle that was provided for your trip on a scale of 1-10

The Vehicle was of the quality that was promised and expected
The Vehicle was very clean and presentable outside
The Vehicle was very clean and presentable inside
The Vehicle smelled nice and clean
The Vehicle worked well without any mechanical failures
The AC / Heat worked well
The Audio / Visual Amenities worked well

8. On a scale of 1-10 Please rate the value of doing business with FABULOUS Coach Lines

The service is better than other companies I have used before
I felt appreciated as a customer
The entire FABULOUS family honestly cared about my trip
FABULOUS goes the extra mile with attention to detail
I will definately call FABULOUS the next time I need transportation services
I am willing to pay more for FABULOUS service

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